We’re so convinced that our service will always be delivered at the same uncompromising level of excellence, we’re willing to guarantee it.
How effective is our guarantee? Ongoing satisfaction surveys indicate that a remarkable 99% of our patients would return to Naperville Surgical Centre if they were to ever again need surgery!
At Naperville Surgical Centre, we guarantee that:
- You will be treated with the utmost respect, compassion, friendliness, and professional care.
- You will receive thorough information and patient education prior to and following your surgical procedure.
- You will receive continuity of care – from your first contact with us, throughout your surgery, to a follow-up phone call at home.
- You will receive care in clean, comfortable surroundings from our highly qualified and competent staff.
- You will be assured of our commitment to safety, convenience and prompt attention.
- Your surgical facility costs, after deductibles and co-pays, will generally be lower at our center than for comparable hospital services. We also ensure that your bill will be accurate.
- We pledge to do our best to earn your confidence by anticipating and then exceeding your needs and expectations. Should you find a reason for dissatisfaction, just let us know at the time, and we’ll do whatever is within our power to correct it, even if it means a credit your account. Your complete satisfaction is our goal.